Trysittr Privacy Policy

Last Updated: June 2, 2026

Trysittr Inc. (“Trysittr,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Trysittr website, mobile application, and related services.

Trysittr is a platform that connects families with verified student helpers for services such as babysitting, petsitting, and tutoring. Our platform also supports students and partner schools with verification, booking tools, payments, messaging, reviews, reporting, and service hour tracking.

By using Trysittr, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of the platform, or from schools, guardians, payment processors, and other trusted service providers.

Account Information

When you create an account, we may collect your name, email address, phone number, account role, login information, profile photo, school affiliation, and other information needed to create and manage your account.

Parent and Family Information

If you use Trysittr as a parent or guardian, we may collect booking details, service preferences, family instructions, service location, emergency contact details, chat messages, reviews, payment-related information, and support requests.

Student Provider Information

If you use Trysittr as a student helper, we may collect profile details, school name, age or date of birth where required, availability, service categories, skills, hourly rates, service history, earnings information, service hour records, reviews, verification status, and information needed for school or guardian approval.

School and Administrator Information

If you use Trysittr as a school representative or administrator, we may collect your name, work email address, school details, student approval activity, dashboard activity, reporting preferences, and communication history.

Payment Information

Third-party payment providers may process payments. Trysittr may receive limited payment information, such as payment status, transaction amount, currency, transaction ID, booking reference, payout status, and refund status. We do not store full credit card numbers on our own servers.

Location Information

We may collect general or precise location information when needed to show nearby student helpers, match families with providers, support bookings, improve safety, or provide location-based platform features. You can manage location permissions through your device settings.

Communications

We may collect communications sent through Trysittr, including in-app messages, support requests, emails, reports, complaints, and other messages between users or with Trysittr.

Device, Usage, and Technical Information

We may collect information such as IP address, device type, operating system, browser type, app version, pages viewed, features used, booking activity, crash reports, log data, and similar usage information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, improve performance, analyze traffic, support security, and understand how users interact with Trysittr. You can manage cookies through your browser settings.

2. How We Use Information

We may use personal information to:

• Create, verify, and manage accounts
• Match families with student helpers
• Process bookings, payments, refunds, and payouts
• Support in-app messaging
• Verify student providers through schools or other approved processes
• Provide school dashboards, student approval tools, and service hour reports
• Display profiles, ratings, reviews, availability, and service categories
• Provide customer support
• Monitor safety and investigate reports or disputes
• Prevent fraud, abuse, unauthorized access, and misuse
• Send account notices, booking updates, service messages, and support communications
• Improve Trysittr’s website, app, features, safety tools, and user experience
• Comply with legal, regulatory, tax, accounting, and security obligations

3. Consent

We collect, use, and disclose personal information with your consent, unless the law allows or requires otherwise.

Consent may be provided directly by the user or, where required, by a parent, guardian, school, or other authorized person. For student providers who are minors, Trysittr may require additional approval before allowing access to certain features.

You may withdraw consent where legally permitted. Some features may no longer be available if the required information cannot be collected or used.

4. How We Share Information

We do not sell personal information.

We may share personal information in the following circumstances:

With Other Users

Parents may see student helper profiles, service categories, availability, pricing, ratings, reviews, and verification information. Student helpers may see booking details, service instructions, location information, family communications, and other information needed to complete a booking.

With Schools

Partner schools may receive or access student verification information, approval status, service hour records, student activity reports, and other information related to school participation.

With Service Providers

We may share information with trusted service providers that help us operate Trysittr, including hosting providers, payment processors, analytics providers, email and messaging providers, support tools, verification services, security providers, and business operations tools.

For Safety, Legal, or Compliance Reasons

We may disclose information if required by Canadian law, court order, government request, regulatory requirement, or if we believe disclosure is needed to protect users, investigate fraud, prevent harm, enforce our terms, respond to disputes, or protect Trysittr.

Business Transfers

If Trysittr is involved in a merger, acquisition, financing, reorganization, sale, or transfer of assets, personal information may be transferred as part of that transaction.

5. Student and Minor Privacy

Trysittr supports students, families, and schools. Because some student helpers may be under the age of majority, we take additional care with student information.

We may limit certain features, require school or guardian approval, review profiles before activation, restrict visibility of student information, and apply safety controls to protect student users.

Parents, guardians, or authorized school representatives may contact us to ask questions about student information, request corrections, or request account support.

6. Safety, Reports, and Moderation

Trysittr may review account activity, booking history, messages, reports, flagged content, reviews, and related information when needed for safety, support, moderation, dispute resolution, legal compliance, or platform protection.

Users may report concerns, block contacts, and contact Trysittr support if they believe another user has violated our policies or created a safety concern.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by Canadian law.

Retention periods may depend on account status, bookings, payment records, school reporting needs, legal obligations, disputes, safety investigations, fraud prevention, tax requirements, and business records.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

No online service is completely secure. Users are responsible for protecting their login information, devices, and account access.

9. Accessing, Correcting, or Deleting Information

You may request access to your personal information or ask us to correct inaccurate information, subject to legal and operational limits.

You may also request deletion of your account or certain personal information. Some information may be retained where required or permitted for legal, safety, payment, tax, accounting, dispute resolution, or fraud-prevention purposes.

To make a request, contact us at:

Email: info@trysittr.com Address: 407 Iroquois Shore Road, Oakville, Ontario, Canada.

We may need to verify your identity before we can respond.

10. Your Choices

You may:

• Update your profile information
• Manage app permissions through your device settings
• Manage cookies through your browser settings
• Opt out of non-essential marketing emails
• Request access, correction, or deletion of personal information
• Contact us with privacy questions or concerns

11. International Processing

Trysittr is based in Canada. Some service providers may process or store information outside Canada. When this occurs, personal information may be subject to the laws of Canada or the region where it is processed or stored.

12. Third-Party Services

Trysittr may link to or integrate with third-party services, including app stores, payment processors, analytics providers, and communication tools. We are not responsible for the privacy practices of third parties. Please review their privacy policies before using those services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website or app with a new “Last Updated” date. Continued use of Trysittr after changes means you accept the updated Privacy Policy.

14. Contact Us

For privacy questions, access requests, correction requests, deletion requests, or complaints, please contact:

Trysittr Email: info@trysittr.com Address: 407 Iroquois Shore Road, Oakville, Ontario, Canada.